The Kedron Clinical Hub, housed within the suburb’s Emergency Services Complex, is receiving an $8.31-million upgrade that will more than double its ability to handle Triple Zero (000) calls and free up front-line crews for life-threatening jobs.
Opened in 2020, the hub uses senior paramedics, doctors, nurses and allied-health specialists to assess callers remotely and steer many toward telehealth consultations, mental-health teams or community falls units instead of hospital queues.
Current works will lift clinical workstations from 30 to 66, creating space for extra clinicians and allowing the service to keep pace with soaring demand across south-east Queensland.
Once complete, the expanded centre is expected to redirect up to 1,700 patient interactions each day away from busy emergency departments and ambulances while real-time telehealth monitoring escalates cases the moment conditions worsen.
Construction began in March 2025 and is already underway on-site, with fit-out and technology installation scheduled to follow later this year.
Part of a Wider Ambulance Uplift
The Kedron project sits inside a broader $1-billion investment that will deliver more than 600 extra paramedics, 300 additional ambulance health workers and 170 new or replacement vehicles fitted with the latest life-saving equipment across Queensland.
That package also includes $250 million for new and upgraded stations, $45 million for vehicles, $16.8 million for defibrillators and other operational gear, and $23.7 million to maintain existing facilities and regional paramedic accommodation.
Health and Ambulance Services Minister Tim Nicholls said the expanded hub “will ensure more patients are linked to the right care first time, keeping ambulances on the road for emergencies.”
QAS Assistant Commissioner for Statewide Planning and Coordination Alex Thompson added that the refurbishment “allows our multidisciplinary team to manage up to 1,700 daily interactions and match callers with specialist programs such as mental-health or falls co-responder units.”
The investment forms part of a wider push to cut ambulance ramping below 30 per cent by 2028; the most recent reported figure was 45.5 per cent.
The expansion aims to divert up to 1,700 daily patient interactions away from emergency departments and ambulances, improving overall service efficiency. The hub’s telehealth capability is also being strengthened to better monitor patient conditions and escalate responses as required.
Published 3-Jul-2025
