Shoppers in Stafford have been caught off guard by Kmart’s introduction of coin-operated trolleys. These trolleys require a $1 or $2 coin to unlock, a move to reduce trolley abandonment and theft.
Background: Why the Change?
Kmart has begun rolling out coin-operated trolleys at select stores across Queensland, including Stafford, Capalaba, and North Lakes. The change is in response to shopping centres and councils implementing stricter trolley containment measures.
A key factor behind this decision is the growing issue of abandoned trolleys in public spaces, with retailers facing ongoing complaints and costs associated with retrieving them. Reports suggest that approximately a third of Kmart stores in Queensland now have locked trolleys.
How the System Works
The new system requires customers to insert a $1 or $2 coin to unlock a trolley. The coin is refunded once the trolley is returned to the designated bay inside the store. While Kmart’s system mirrors Aldi’s, it remains a relatively new concept for shoppers at the retail giant.
In response to concerns, Kmart has installed signs in affected stores to notify customers of the change. A spokesperson has confirmed that there are no immediate plans for a nationwide rollout, with implementation occurring on a case-by-case basis.
Mixed Reactions from Shoppers
While some customers see the move as a positive step toward preventing trolley misuse, others argue that it creates unnecessary inconvenience, particularly in an increasingly cashless society.
A shopper from Hamilton voiced her frustration after visiting a Brisbane Kmart store without any coins. She said she had to go home, change, and have a frustrated return.
Meanwhile, a shopper from Ferny Hills found a workaround using her Aldi trolley token. Some Stafford shoppers have bypassed the issue entirely, using trolleys from nearby supermarkets instead.
Addressing Trolley Abandonment
The introduction of coin-operated trolleys aims to reduce the number of abandoned carts left in car parks and public areas. Some residents have welcomed the change, arguing that it will encourage shoppers to return trolleys properly.
However, others have criticised the lack of trolley bays in car parks, which forces customers to return trolleys inside the store. Shoppers with mobility issues have raised accessibility concerns.
Future Implications
As Kmart continues to trial the system, customer feedback may determine whether coin-operated trolleys expand further. Stafford shoppers must carry spare change—or an Aldi token—to access a trolley.
Abandoned trolleys can be reported to Kmart’s hotline at 1800 876 553 and are expected to be retrieved within 24 hours.
Published 27-Feb-2025
