The Kedron Emergency Services Complex will expand its 24/7 Queensland Ambulance Service (QAS) Clinical Hub by $8.31 million, designed to redirect up to 1,700 daily patient interactions away from overstretched emergency services.
The $8.31-million expansion will increase the hub’s capacity to handle calls and direct patients to appropriate care. The initiative, which began in 2020, aims to relieve pressure on ambulances and emergency departments across the state. It has been deemed necessary to manage the increasing demand for emergency services better.
Expanded Services and Staffing

The QAS Clinical Hub, located within the Kedron complex, operates with a team of senior paramedics, specialist doctors, registered nurses, mental health and social workers, occupational therapists, and physiotherapists. The expansion will increase the number of desks from 30 to 66, allowing more staff to manage the high volume of calls.
The hub’s primary function is to triage Triple Zero (000) calls and determine the most suitable care pathway for each patient. This may involve dispatching specialised units, such as falls referral teams or mental health co-responders, or connecting patients with telehealth services. The additional funding will also improve the hub’s telehealth capabilities.
Focus on Timely and Appropriate Care

The expansion aims to ensure patients receive the right care at the right time. The hub frees up resources for those who require immediate, life-saving assistance by diverting non-emergency calls away from ambulances and emergency departments. The hub monitors patients through telehealth and can escalate responses if a patient’s condition deteriorates.
The government has highlighted the importance of this expansion in improving the overall efficiency of the Queensland health system. This investment will help ensure that ambulances are available for genuine emergencies and that emergency departments are not overwhelmed with non-critical cases.
Construction and Future Plans
Construction has begun at the Kedron Emergency Services Complex, with BADGE awarded the tender for the expansion. The existing QAS Clinical Hub will be refurbished to provide additional offices and training spaces. The government has said this expansion is part of a broader plan to improve access to healthcare services across Queensland.
Published Date 18-March-2025